Effective Date: August 2025
Blue Horizon Garage Doors (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information from you when you:
- Submit an enquiry or quote request via our website, email, or phone;
- Book our services or installations;
- Contact us for customer support.
The information we collect may include:
- Your name, email address, phone number, and address;
- Details about your property or garage door requirements;
- Payment information for deposits and invoices.
- We do not collect sensitive information (such as health or political information) unless necessary for providing our services.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes;
- Schedule and carry out garage door services;
- Process payments and manage orders;
- Communicate important updates about services or policies;
- Comply with legal obligations.
3. Sharing Your Information
- We may disclose your personal information to:
- Suppliers or manufacturers for fulfilling orders or warranties;
- Contractors or installers assisting with onsite work;
- Service providers for billing, IT support, or customer management;
- Law enforcement or regulatory authorities if required by law.
We do not sell or rent your personal information to third parties.
4. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:
- Secure servers for storing digital data;
- Restricted access to personal information by authorized personnel only;
- Regular system and network security updates.
- We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
5. Access and Correction
You have the right to:
- Access your personal information held by us;
- Request correction of any inaccurate or incomplete information.
- To make a request, please contact us using the details below. We may ask you to verify your identity before providing access or making changes.
6. Cookies and Website Use
Our website may use cookies or similar technologies to improve your browsing experience. Cookies may collect non-identifiable information such as browser type, pages visited, and time spent on our site.
You can manage cookies through your browser settings. Cookies do not collect personal information unless you provide it directly through forms.
7. Marketing Communications
We may use your contact details to send information by email or SMS about our services. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly via phone or email.
- Responding to SMS messages with STOP
8. Complaints
If you believe your privacy has been breached, please contact us immediately. We will investigate and respond promptly.
9. Contact Us
If you have any questions about this Privacy Policy or your personal information, you can contact us at:
Blue Horizon Garage Doors
Email: [email protected]
Phone: 0417 279 759
Address: Donnybrook, QLD
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
